People usually spend a significant part of the day at work; it is, thus, essential to maintain proper workplace environment and prevent conflicts. The lack of mutual understanding, no familiarity with procedures and law regulations, the lack of knowledge of the language of the country and cultural differences may form communication barriers.
- Workplace environment
- Contracting parties
- Trade unions and other representatives for contacts with the employer
- Common causes of workplace disagreements
- Types of workplace disputes
- Identifying the problem—conflicts vs. mobbing
- Work organization as a tool for conflict prevention
- Mediation—rules, the process, its role, and the mediator’s function in facilitation
- Workplace mediation—indications and contraindications for use
- Language as a powerful force—reducing and defusing conflict; facilitating communication and emotions in business. Reaching consensus with elements of mediation: third-party techniques for prevention of conflict escalation; reaching agreements; developing effective professional relationships
- Multicultural discourse—the cultural image of the world and its effects on language. The importance of learning multidimensional aspects of work with respect to cultural and communication diversity.
- The importance of team communication skills in the search for effective solutions.
- Developing listening skills, asking questions and proper paraphrasing as basic elements of productive communication
- Resolving workplace conflicts: the principle of equal treatment for men and women as regards to employment; the problem of discrimination with regard to union membership, ethnic origin, religious convictions, or sexual orientation; complaints about harassment and bullying.
- The creation of self-image at work—where words matter
A court-appointed mediator at the Regional Court in Gdansk, the Regional Court in Elblag, and the Regional Court in Poznan. Dr. Majewicz is an Assistant Professor in the Institute of English and American Studies at the University of Gdansk, with her research area related to axiology of persuasion, its interrelation with manipulation, and, most recently, discourse analysis of conflict management in ADR (Alternative Dispute Resolution) methods with emphasis on international mediation processes concerning the posting of workers and employment of foreigners. She completed a postgraduate course in Labor Law and Social Security at Faculty of Law and Administration, Lazarski University, Warsaw.